Complaints & feedback
Complaints
We are committed every day to providing the best care for your child. But sometimes you may have a comment, wish or complaint as a parent. We take all feedback seriously and always strive for a joint solution.
How does the complaints procedure work?
Discuss it directly
Do you have a comment, wish or complaint? First discuss this with the staff member or location manager. They are happy to work with you towards a solution.
Submit a complaint
Can't work it out together? Fill in the complaint form below. We will contact you as soon as possible.
External bodies
Not satisfied with how your complaint was handled? You can contact the Klachtenloket Kinderopvang or the Geschillencommissie Kinderopvang.
Annual complaints report
Every year we prepare an annual complaints report. This report describes how we received, handled and resolved complaints. We share this report with the GGD and make it available to parents, in the interest of transparency and quality improvement.
No annual complaints report is available yet this year.
Download complaints regulation 2026Complaint form
Submit your complaint
Fill in the form below. We will contact you as soon as possible, but within 5 working days at the latest.